In accordance with the provisions of article 8 of the Law, we require your express consent for the processing of your personal data, so by accepting any of our services, you will also be accepting the processing of your personal data in accordance with the terms and conditions of this privacy notice.

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We promise that they will be treated under the strictest security measures that guarantee their confidentiality.

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ASSISTANCE CLUB, S.A.P.I. de C.V., with address at Montes Urales N° 632, 5th floor, Colonia Lomas de Chapultepec, Delegación Miguel Hidalgo, C.P. 11000, Mexico City, is responsible for the processing of your personal data.

In accordance with the provisions of the Federal Law on Protection of Personal Data held by Individuals (hereinafter the "Law") and the requirements established by said legislation, we want to inform you that:

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to)The personal data that you provide will be processed to carry out the following purposes:

 

•  Provide the services required as an intermediary in the provision of assistance services.

• Coordinate support services with different providers.

• Provide all kinds of advice and consultancy related to assistance services.

• Preparation of reports, formation of files

 

 

b) For the purposes indicated in paragraph a) immediately above, we inform you that we may collect your personal data in different ways: when you provide it to us directly; when you visit our website or use our online services, and when we obtain information through other sources permitted by law.

We collect your personal data directly when you provide it to us by various means, either when you go to our sales centers, customer service centers, among others. The personal data that we obtain in this way would be, among others, the following:

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•  Full name

•  Home

•  R.F.C.

•  Phone

•  Personal email

•  Data of the Insured's assets

•  Name and relationship of your beneficiaries

•  Bank Card Number (Credit / Debit)

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The personal data that we collect when you visit our website or use our online services are, among others, the following:

 

 

• Full name

• Home

• R.F.C.

• Phone

• Personal email

• Data of the Insured's assets

• Name and relationship of your beneficiaries

• Bank Card Number (Credit / Debit)

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The personal data that we collect through other sources permitted by law, such as telephone or work directories are, among others, the following:

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• Full name

• Home

• R.F.C.

• Phone

• Personal email

• Data of the Insured's assets

• Name and relationship of your beneficiaries

• Bank Card Number (Credit / Debit)

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c)We inform you that you can stop receiving promotional messages by landline or cell phone, by sending an email to the following address avisodeprivacidad@clubdeasistencia.com.mx, with the following information:

 

 

• Subject: Suspension of sending promotions via Telefónica

• Full name

• Copy of IFE on both sides

• Registered phone number(s)

• Text: I require cancellation to stop receiving information, by telephone, from CLUB DE ASISTENCIA S.A.P.I. de C.V.

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Likewise, you can stop receiving promotional emails by sending an email to the following address avisodeprivacidad@clubdeasistencia.com.mx, with the following information:

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• Subject: Suspension of sending promotions via email

• Full name

• Copy of IFE on both sides

• Registered phone number(s)

• Text: I require unsubscription to stop receiving information, by email, from CLUB DE ASISTENCIA S.A.P.I. de C.V.

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d)You have the right to access your personal data that we possess and the details of their treatment, as well as to rectify them if they are inaccurate or incomplete; cancel them when you consider that they are not required for any of the purposes indicated in this privacy notice; are being used for non-consensual purposes or the contractual or service relationship has ended; or, oppose their treatment for specific purposes (all these rights as a whole will be referred to hereinafter as "ARCO Rights").

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The mechanisms that have been implemented for the exercise of ARCO Rights are through the presentation of the respective request at: avisodeprivacidad@clubdeasistencia.com.mx

Your request must contain the following information:

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• Subject: "Arc Rights"

• Full name

• Copy of IFE on both sides

• Registered phone number(s)

• Text: Informing the nature of your request (access, rectification, cancellation, opposition)

• youexto: Informing the nature of your request (access, rectification, cancellation, opposition)

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The deadlines to attend to your request are the following:

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• Maximum 15 business days from the sending of your request with the complete information.

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For more information regarding the exercise of ARCO Rights, please contact the email avisodeprivacidad@clubdeasistencia.com.mx or visit our website www.clubdeasistencia.com.mx.

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and)At any time you may revoke the consent you have given us for the processing of your personal data, so that we stop using them. For this, it is necessary that you submit by sending an email to the following address avisodeprivacidad@clubdeasistencia.com.mx, with the following information:

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• Subject: Revocation of Consent.

• Full name.

• Telephone number(s) that was registered.

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Your request must be accompanied by the following documentation:

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• IFE copy on both sides​.

• Written request for the revocation of your consent, signed.

 

 

Within a maximum period of 15 business days we will respond to your request and inform you of its origin by email with the subject "Confirmation of consent revocation".

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F)Your personal data may be transferred and processed inside and outside the country, by people other than this company. In this sense, your information may be shared with:

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Insurers that are Business Partners which are regulated by the General Law of Mutual Insurance Institutions and Societies, which are authorized by the National Insurance and Bond Commission, to carry out the following purposes:

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• Provide the services required as a provider of assistance services in the contracting of insurance

• Operate in Personal insurance: Group and Collective, Life, Accident, Illness, Health, Pension Insurance, Fire, additional coverage

• Comply with the policies of the insurers to be able to carry out the collection of insurance premiums

• Provide all kinds of advice and consultancy related to assistance services

• Preparation of reports, formation of files

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We promise not to transfer your personal information to third parties without your consent, except for the exceptions provided for in article 37 of the Law, as well as to carry out this transfer under the terms of the Law.

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For the purposes of article 37 of the Law, if you do not express your opposition to the transfer of your personal data, it will be understood that you have given your consent for it.

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g)We reserve the right to make changes or updates to this privacy notice at any time to address legislative reforms, internal policies or new requirements for the provision or offering of our services or products.

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These modifications will be available to the public through the following means:

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Yo)Visible advertisements in our establishments or customer service center.

ii)leaflets or brochures available in our establishments or customer service centers.

iii)on our website www.clubdeasistencia.com.mx.

iv)or we will send them to the last email you provided us.

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This privacy notice may be consulted in its entirety at the offices and may be sent by personal mail for the purpose of collecting your data.